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MIS department Automation

The customer
Client is a pioneer in IP Telephony and online transactional banking which offers a complete line of communications services and products, including local service, long distance, Internet access, web hosting and telephone equipment. The focus is to offer efficient and effective communication and customer services to both business and residential customers throughout Indiana, Kentucky, Tennessee and Ohio.

The challenge
Automate and streamline the process of Management Information Systems departments.

Client wanted a System to integrate and web enable the following processes
.: Status tracking and generating reports pertaining to the tasks undertaken by Cinergy to enable Benefit analysis.
.: Scheduling the Billtrip Invoice cycle.
.: Maintain a log of the changes being done to the billtrip scripts and the problems encountered in the billtrip invoice cycles.
.: Preview News section of invoices that Cinergy Communications sends to Micro Dynamics.
.: Assign or cancel services and features to an agent.
.: Tax analysis of a given invoice id summarized by Service Name, Feature Name, Transaction Name, and Connection number.

The Solution
SAAHI analyzed, developed and implemented web-based solutions for
.: Billtrips scheduling.
.: Tracking the changes and problems of billtrip process.
.: Agents association to services and features.
.: Cancellation of services and features offered.
.: Benefit analysis.
.: Tax analysis.
.: News preview.

1 Decrease time-intensive manual tasks.
2 Increase productivity and efficiency.
3 Integration of all operations of MIS department leads to efficient, flexible and cost-effective solutions.
4 Significant cost benefits accrued through usage of onsite/offshore delivery model.

Technology Used
Oracle8.0 , PERL5.0 , VB Script, Java Script, HTML
Platform : Unix
Content Management || BCBSMo Website or MyBluePlan (IBT) Maintenance || Medical Management || Standard Reporting Package (SRP) || Datawarehousing || Oracle Applications R11i Implementation || Customer Access Billing Specification || Customer Service Automation || MIS department Automation || Product Catalog
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